This page is to try and give you ideas on how to get the most out of your surgery.
We always welcome your ideas, comments and suggestions, please send to us via the contact us or comment and suggestions page.
If you can try and make your appointment as far in advance as possible, if you see the GP or nurse and they want to see you in 1, 2, 3 or even 4 months' time, book your appointment before you leave the surgery, this will enable you to get the date and time that you want.
Remember all surgery staff are here to help you. Any questions that we ask is to try and ensure that you are given the correct information, correct appointment and with the most appropriate member of staff. All information given by you will always be dealt with confidentially.
Always, always, always ring in for your test results. Please do not assume that we will contact you if there is something wrong. Also if the GP or nurse asks you to make an appointment to get your test results, make it, if you can before you leave and always make sure you attend the appointment.
Remember you can visit any Pharmacy who can provide help and advice on many minor illnesses. You can also visit http://www.nhsdirect.nhs.uk/ or telephone 111 (24 hours a day)
Please only order what medication you need; we all want to try and reduce medicine waste and save NHS funds. Last year over £5million was wasted on people ordering medications that they did not need and stockpiling tablets.
Unfortunately none of us can predict when we may need urgent hospital admission and there is nothing worse than trying to get a few bits together or having to go into hospital with nothing. It is a good idea to have a small bag with some nightwear, a pair of slippers, a few toiletries, a litle bit of money and a copy of your repeat medication (you can get a spare copy from the surgery and make sure if your medication is changed you get a new spare copy). If this is kept in a convenient place, e.g under a bed or the back of a wardrobe, it can just be grabbed and taken with you.
Always ring for an appointment - do not just turn up at the surgery. We do not run a walk in service and can not accomodate "fitting" patients inbetween other patients' appointments. If you ring the surgery we can give you an appointment time and will always try to see you at your designated time. If you need an emergency appointment you may be "triaged". The Practice Nurse will assess your symptoms, give you an appointment with the GP or Nurse, give advice or direct you to A&E or Minor Injuries Department. By using the triage system we can give you the correct appointment or information and no appointments are wasted.