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FRIENDS AND FAMILY RESULTS

FRIENDS AND FAMILY TEST 

What is the NHS Friends and Family Test?

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

“How likely are you to recommend our GP practice to friend and family if they needed similar care or treatment?”

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At St James and St Osyth Surgery we started the Friends and Family test in November, please see our results below.

In response to the question “How likely are you to recommend our GP practice to friend and family if they needed similar care or treatment?”

 

MONTH      

Extremely likely

Likely

Neither likely or unlikely

Unlikely

Extremely unlikely

Don’t Know

Nov 2014  

23

8

 

3

1

 

Dec 2014

25

3

 

 

 

1

Jan 2015

29

5

1

 

 

 

Feb 2015

31

6

1

 

 

 

 Mar 2015

 17

 4

 2

 

 

 1

 Apr 2015

 32

 6

 2

 

 

 

 May 2015

 5

 3

 

 

 

 

 Jun 2015

 17

 7

 1

 

 2

 

 Jul 2015

 12

 2

 

 

 

 

 Aug 2015

 31

 8

 1

 1

 1

 

 Sep 2015

 19

 4

 

 

 

 

 Oct 2015

 28

 4

 

 

 1

 

 Nov 2015

 17

 4

 

 

 

 

Dec 2015

 19

 1

 

 

 1

 

 Jan 2016

 27

 6

 

 

 1

 

 Feb 2016

 14

 2

 1

 

 

 

 Mar 2016

 13

 3

 

 

 

 

 Apr 2016

 36

 6

 

 

 

 

 May 2016

72

 12

 3

 1

 

 

 Jun 2016

 38

 12

 1

 1

 1

 

 Jul 2016

 20

 9

 

 

 1

 

 Aug 2016

 57

 8

 1

 

 

Sep 2016  

 20

 16

 

 

 2

 1

 Oct 2016

 28

 7

1

 

2

 

We also gathered the comments received from those who wished for their comments to be made public.

Please see attachments below

Comments Friends and Family July 2016

Comments Friends and Family August 2016

Comments Friends and Family September 2016

Comments Friends and Family October 2016

 

 



 
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