Welcome to St James & St Osyth Surgery Website
We are a large, well established and friendly practice based in Clacton-On-Sea with a branch surgery in nearby St Osyth.
This website is used to keep our patients up to date with news and information about the practice, our staff and the services we provide.
We hope you will also use this website as a useful resource for other health-related information.
Essex County Council launches ‘The Sound Doctor’ patient education films for long term conditions
If you or your family would like to access this large film library, please visit www.livewellcampaign.co.uk/sounddr, select your surgery and pop in your postcode - that’s all you have to do!
Would you like to view our latest CQC Report?
CQC Report 18.10.2016
Please note that North East Essex Clinical Commissioning Group do not commission a minor ailments scheme in this area.
Therefore any requests for Calpol (Paracetamol) or other items for self-treatment at home will not be prescribed. These items can be purchased from your local pharmacy or supermarket. Please see leaflet below.
Thank you for your understanding
Self-care patient leaflet
North East Essex GP Network
The Partners at St James Surgery are pleased to announce that we are now part of the North East Essex GP Network. The Network is a formal group of primary care practices located in the Colchester and Tendring area, who have come together to work collaboratively and become a stronger organisation.
By working together we aim to be able to maintain our individuality and keep our practices running in the way we know our patients appreciate. Whilst maintaining our own identities, we can also work at scale with the Network to reduce our costs and remain sustainable into the future, sharing resources in order to provide better and wider services for our patients.
By working together we can also benefit from potential changes within the NHS that will disadvantage smaller practices working on their own, therefore ensuring that our patients do not miss out.
We are ‘stronger together’
Further information can be found at the North East Essex GP Network website:
WHY DOES THE RECEPTIONIST NEED TO ASK WHAT'S WRONG WITH ME?
It is not a case of the receptionists being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionists are asked to collect brief information from patients:
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially.
The Practice would take any breach of confidentiality very seriously and deal with accordingly.
You can ask to speak to a receptionist in private away from reception.
However if you feel an issue is very private and do not wish to say what this is then this will be respected.
Thank you for your support.
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For information on Patient Access please click here:-
(Site updated 18/06/2018)